Terms of service.

By engaging in a payment exchange for digital design services, you ("the Customer") agree to the following Terms of Service provided by Studio Found:

  1. Service Description Upon successful payment, Studio Found. will create a digital design pack tailored to the design brief submitted via the website's form. The design pack will include one (1) option per item or room based on the details provided in the design brief.

  2. Delivery Timeframe The digital design pack will be sent to the email address provided by the Customer within 10 working days of payment receipt. Working days are considered Monday through Friday, excluding public holidays.

  3. Payment and Refund Policy

    • All services are non-refundable once the payment has been processed and the design work is underway.

    • If the Customer is dissatisfied with all options provided in the initial design pack, they must contact Studio Found via email within 14 days of receiving the design pack to qualify for 1 free revision. The revision will allow the Customer to submit a new design brief to receive design or product iterations at no extra charge.

    • The Customer is responsible for providing accurate and complete information in the design brief. Any further revisions beyond the 1 free revision will incur additional charges.

  4. Customer Responsibilities The Customer agrees to:

    • Complete the design brief form thoroughly and accurately to ensure the best possible design options.

    • Communicate promptly via email if they are dissatisfied with the initial options or if there are any issues with the design pack.

  5. Intellectual Property Upon full payment, the Customer will have the right to use the digital design pack for personal or commercial purposes as outlined in the agreed-upon terms. Studio Found retains ownership of all intellectual property until payment is made in full.

  6. Limitation of Liability Studio Found will not be liable for any damages, losses, or dissatisfaction caused by the designs provided, except as outlined under the additional design option provision.

By proceeding with your purchase and agreeing to these terms, you acknowledge and accept all of the conditions outlined above